Hit a WiseSpin redemption issue? The fix is often simple. Check that your account is verified, that you have at least 100 redeemable Sweeps Coins and that your payout details match your account. Below, we walk through each common problem and how to put it right.
Common Redemption Issues
When a request is held or declined, the cause is usually one of these three:
- Incomplete verification: we cannot release a prize until we have confirmed your identity and eligibility, so a request made before verification is finished will wait.
- Below the minimum threshold: redemptions need at least 100 Sweeps Coins played through our games, and Sweeps Coins that have not been played through yet do not count.
- Incorrect payout details: a typo, an outdated detail or a name that does not match your WiseSpin account can hold a request while we check it.
How to Resolve Them
If verification is incomplete, finish it from your account and send anything our team has asked for. If you are below the threshold, play at WiseSpin until you have 100 redeemable Sweeps Coins, then submit again. If a payout detail is wrong, correct it so it matches your account exactly, then resubmit. It is also worth checking that your request sits within our WiseSpin redemption limits. If none of these explain the problem, or a request has been declined without a clear reason, email support@wisespin.com with your username and we will look into it.
FAQ
Why was my WiseSpin redemption request delayed?
Usually because verification is still pending or a detail on the request needs correcting. Check your account for anything our team has asked for, and make sure your payout details match your account exactly.
What do I do if my WiseSpin redemption was declined?
Start by checking the reason given with the decision, as it usually points to the fix. If the reason is unclear, email support@wisespin.com with your username and we will explain what happened and what to do next.
Who do I contact about a WiseSpin redemption problem?
Email our support team at support@wisespin.com. Include your username, the date of your request and a short description of the problem so we can find your request quickly and help you put it right.