WiseSpin exists purely as recreational social gameplay, not gambling, not a way to make money. We give you real controls (limits, breaks, self-exclusion) to keep it that way, and we train our team to spot the warning signs if things stop feeling fun. If your play ever feels out of control, tell us, we'd rather help than watch.
Introduction
We want using WiseSpin to stay exactly what it's meant to be: a fun, low-stakes way to unwind. This policy lays out the tools and safeguards that help you keep your play balanced and enjoyable. Taking part in our sweepstakes means you're accepting this policy alongside our Terms of Use, and if we ever update it in a way that changes your rights, we'll let you know. Continuing to use the platform afterward means you accept the update.
Our Commitment
We build it fair, you play it smart
Keeping gameplay balanced is a two-way effort. We design the platform for fair, entertaining play, and trust you to use our tools thoughtfully.
We explain how it all works
We help you understand how our sweepstakes function, why staying in control matters, and where to find outside support if your play starts feeling off.
Our team is trained to notice, not ignore
Support staff are trained to recognize signs of excessive play and can walk you through our self-help tools or point you toward professional resources.
Protecting Minors & Vulnerable Players
18+ only, strictly enforced
You must have reached the age of majority in your jurisdiction (18 minimum, higher where local law requires) to participate. Any account found in use by a minor is closed immediately, and associated winnings may be forfeited.
Steps parents and guardians can take
- Install parental control or web-filtering software (Net Nanny, CyberPatrol, Cybersitter)
- Secure personal devices, PCs, tablets, phones, with strong passwords
- Always log out of your WiseSpin account after each session
If you're going through a hard time, it's okay to step back
If you're dealing with addiction, mental health challenges, or financial hardship, we recommend limiting or avoiding play. Our self-help tools and outside professional support are there whenever you need them.
Keeping Your Play Under Control
Responsible Gaming Tools
Cap how much virtual currency you can buy
Set daily, weekly, or monthly limits on how much Gold Coins you acquire. Contact support to set your limit. Lowering a limit takes effect immediately; raising or removing one may require a waiting period.
Cap how much you play with over time
Set a ceiling on the Sweep Cash you use in games daily, weekly, or monthly. Contact support to configure it. Lowering an existing limit applies immediately; raising or removing a limit usually requires a waiting period and can take up to 24 hours to process, with possible added verification.
Access Control Tools
Step away for a fixed break
Choose a break of 1, 3, 7, 14, or 30 days, your account stays locked for gameplay until the period ends, then reactivates automatically unless you say otherwise. This only applies to WiseSpin; other platforms need to be managed separately.
Time-outs must be requested by emailing support and can take up to 24 hours to activate, with possible identity verification required.
A longer pause when play feels unsustainable
Suspend your account for an extended period if your gameplay has become problematic. Reactivation after a defined term may be automatic or need a request; indefinite self-exclusion has a 6-month minimum, and reactivation after that involves a cooling-off period (e.g. 7 days). Unredeemed Sweep Coins may expire during self-exclusion, we'll make a reasonable effort to honor pending redemption requests where verification and eligibility requirements have already been met.
Spotting Problem Gameplay
Warning signs worth paying attention to
- Spending beyond your means, or borrowing to keep playing
- Neglecting personal, professional, or family responsibilities
- Using gameplay to escape stress or emotional distress
- Feeling anxious, irritable, or low when you're not playing
- Hiding or downplaying your gameplay to friends or family
Answering "yes" to several of these? Take it seriously
Playing longer than intended, feeling guilt or shame, missing work or social events, these are signals worth acting on. Consider a spending or time limit, a break, or self-exclusion.
Professional help is one message away
If you think your gaming is causing harm, reach out, we can share a list of organizations that offer confidential, professional assistance.
External Support
These organizations are independent of WiseSpin and not affiliated with us. They don't handle account disputes or customer support for our platform, for anything account-related, come to us directly.
Contact Us
We're here around the clock
24/7 Support Email: support@wisespin.com
Live Chat: available directly on the site for immediate help.
Whether you want to set, adjust, or remove a limit, or just talk through a concern about your gameplay, our support team is ready to help.
Policy Updates
This policy can be revised at any time
We may update this Responsible Gaming Policy periodically. Continuing to use WiseSpin after an updated version takes effect means you accept the changes.
One thing to remember
WiseSpin is a platform for sweepstakes and social entertainment, not a source of income, and not a fix for financial difficulties. Play in moderation, and never hesitate to reach out if you need a hand. Your safety and wellbeing matter to us as much as the games do.